Privacy Policy

Ledger Cold Wallet Usage Privacy Policy describes how personal data is collected, processed, stored, and protected when users interact with Ledger cold wallet usage services, hardware wallets, companion applications, and related operational resources. This policy applies comprehensively to all platforms where daily usage functionality operates, including hardware wallet devices, desktop applications for Windows, macOS, and Linux, mobile applications for iOS and Android, and web properties providing usage documentation and support.

This Privacy Policy was last updated in January 2026. Periodic review is recommended as updates may occur reflecting changes in data handling practices, regulatory requirements, or service capabilities across jurisdictions where users access services. Continued use of Ledger services after policy updates constitutes acceptance of revised terms governing ongoing data processing.

Data Collection

Ledger Cold Wallet Usage services collect limited categories of personal data necessary for providing cold wallet operational functionality while maintaining the security and privacy expectations of cryptocurrency users who specifically choose hardware wallet protection for their assets.

Transaction operation data includes anonymized information about transaction creation patterns, confirmation sequences, and signing events when users perform cryptocurrency transfers. This data supports user experience improvement without accessing specific transaction amounts, addresses, or balance information.

Account management data includes anonymized patterns of account creation, organization preferences, and portfolio management activities when users configure accounts via USB-C or Bluetooth connections. This data supports software improvement without tracking individual holdings.

Connection data includes anonymized information about USB-C and Bluetooth usage patterns during daily operations. This data supports connectivity improvement and troubleshooting without identifying specific users.

Support interaction data includes information users provide when submitting usage-related inquiries through official channels. This data is necessary for providing accurate guidance and resolving reported operational issues.

Website visitor data comprises standard server logs including IP addresses, browser types, pages visited, and timestamps. This data supports security monitoring, abuse prevention, and content improvement analysis.

Cookies and Tracking Technologies

Ledger websites use cookies and similar technologies for functionality and analysis purposes with user control over non-essential categories.

Essential cookies enable core website functions including navigation, session management, download initiation, and security features. These cookies are strictly necessary for proper website operation and cannot be disabled without affecting functionality. Essential cookies do not track users across websites or collect information for advertising purposes.

Security cookies support fraud detection, suspicious activity monitoring, and protection against automated attacks targeting cold wallet users. These cookies help protect both the platform and users from malicious activity.

Analytics cookies collect anonymized website usage data including documentation page visits, usage guide engagement patterns, and navigation sequences. These cookies support content improvement and user experience optimization. Analytics cookies can be disabled through the consent interface without affecting cold wallet functionality.

Preference cookies remember user selections including display preferences, language settings, and interface configurations. These cookies improve user experience by reducing repetitive selections and can be managed through browser settings.

Cookie consent preferences persist for 13 months before requiring renewal in compliance with applicable regulations. Users can modify preferences at any time through settings links available in website footers.

Analytics and Performance Monitoring

Ledger Cold Wallet Usage uses analytics to understand documentation effectiveness and operational patterns while maintaining user privacy through aggregation and anonymization practices.

Usage analytics track anonymous patterns of daily operation frequency, transaction type distribution, and account management activities. This data helps prioritize feature development without tracking individual users.

Transaction analytics aggregate anonymous patterns of transaction creation, confirmation, and completion across all supported coins. This information improves transaction interfaces without recording specific amounts, addresses, or user identities.

Application analytics operate through opt-in telemetry that users enable or disable during initial setup. Enabled telemetry collects anonymized events while users declining analytics transmit no telemetry data whatsoever, with no functional penalties or feature restrictions.

Analytics data retention follows a 26-month rolling period aligning with typical product development cycles. After this period, aggregated trend data archives for historical comparison while raw event data undergoes permanent deletion.

Third-Party Tools and Services

Ledger Cold Wallet Usage integrates with third-party services for specific functions with data sharing governed by respective service privacy policies and data processing agreements.

Blockchain network nodes receive transaction data when users broadcast signed transactions through companion software. This data is inherently public on blockchain networks and is required for transaction processing across all supported coins.

Genuine check services verify hardware wallet authenticity through secure attestation protocols. This verification communicates with Ledger security infrastructure to confirm device integrity without transmitting private keys, recovery phrases, or balance information.

Market data providers supply price information displayed in portfolio views. These services receive aggregated queries without identifying individual user portfolios or holdings.

Cloud infrastructure providers host backend services under data processing agreements requiring compliance with applicable data protection regulations including GDPR requirements.

Data Retention

Ledger Cold Wallet Usage retains personal data only for durations necessary to fulfill stated purposes, applying appropriate deletion schedules to different data categories.

Website server logs are retained for 90 days supporting security monitoring and abuse investigation, then permanently deleted. Analytics data follows 26-month rolling retention for product improvement, with subsequent archival of aggregated trends and deletion of raw event data. Transaction construction data exists only during active sessions without server retention.

Genuine check records are retained for 18 months supporting security verification and counterfeit tracking. Support tickets are retained for 3 years following last interaction. Cookie consent records follow 13-month retention per regulatory guidelines.

Users can request data deletion subject to legal retention requirements through the support portal. Deletion requests require identity verification before processing.

User Rights

Depending on jurisdiction, users may exercise rights regarding personal data including access to data held about them, correction of inaccurate data, deletion subject to legal requirements, restriction of processing, data portability, objection to processing based on legitimate interests, and withdrawal of consent without affecting prior processing legality.

Rights requests can be submitted through the support portal at support.ledger.com. Identity verification may be required before processing. Responses are provided within 30 days or shorter timeframes required by applicable law.

International Transfers

Data may be transferred internationally for processing by service providers located outside the user's jurisdiction. Such transfers are protected by appropriate safeguards including Standard Contractual Clauses, adequacy decisions, and binding corporate rules where applicable.

Children Privacy

Ledger services are not directed at individuals under 18 years of age. Personal data from minors is not knowingly collected during cold wallet usage. If such collection is discovered, the data will be deleted promptly upon notification.

Policy Changes

This policy may be updated to reflect changes in data handling practices or regulatory requirements. Material changes will be communicated through application interfaces, website notices, or direct communication where appropriate.

Privacy Inquiries

Privacy questions can be directed to the support portal at support.ledger.com using the privacy category. Privacy inquiries receive priority handling within applicable regulatory timeframes. For general usage support, visit our Contact page.